These terms and conditions will apply to the purchase of goods by you (hereby referred to as “the customer” or “you”) on the site www.wallpassion.co.uk. The site and goods are provided by Familywallpapers, registered under trading name L N färg och tapetbutik AB, registered under company number 556930-6722 at Swedish Companies Registration Office (Bolagsverket). Additionally, Familywallpapers is registered United Kingdom with VAT number 371 6992 60. L N färg och tapetbutik AB’s trading address is L N färg och tapetbutik AB, BOX 7242, SE-187 13 Täby, Sweden (hereby referred to as “the supplier”, “Familywallpapers”, “us” or “we”).
You can contact us via email at customerservice@wallpassion.co.uk or by telephone at +46(0)8261111.
These are the terms on which we sell goods to you. By ordering any goods available on our website, you agreed to be bound by these terms and conditions. You can only purchase goods from the website if you are eligible to enter into a contract and are at least 18 years old.
Below follow explanations on how to interpret some of the terms used throughout these Terms & Conditions:
The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.
A contract will be formed for the sale of ordered goods only when you receive an email from us confirming the order (order confirmation). You must ensure that the order confirmation is complete and accurate and inform us of any errors immediately. We are not responsible for any inaccuracies in the order placed by you. By placing an order, you agree to us providing you confirmation of the contract by means of an email containing all information (i.e., the order confirmation). You will receive the order confirmation within a reasonable time after making the contract, but no later than the delivery of any goods supplied under the contract. We have a legal duty to supply the goods in conformity with the contract.
No variation on the contract, whether regarding the description of the goods, fees or otherwise, can be carried out after it has been entered into, unless the variation is agreed upon by the customer and the supplier in writing.
The price of the goods and any additional delivery or other charges will be available on the website before the order has been completed. Furthermore, it will also be available in the order confirmation.
Prices and charges include VAT at the rate applicable at the time of the order.
Payments are made via our payment provider partner Klarna. No fees for payment are added to the order. Terms apply for using Klarna's Pay Later services (invoice and instalment). To read the terms for Pay Later (invoice) click here, and for Pay Later (instalments) click here. Klarna processes customer information in some cases to deliver their services. You can find Klarna’s privacy notice here.
The description of the goods is as set out on the website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only, and there may be small discrepancies in the size and colour of the goods supplied.
In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. For such items, right of withdrawal does not apply. Please read more about the right of withdrawal for products made to order under Withdrawal and Cancellations in these terms and conditions. All goods that appear on the website are subject to availability.
We will deliver the goods to the delivery location by the time or period agreed in the contract without delay and no later than 30 days after the date on which the contract is entered into, unless the agreed delivery time is beyond 30 days after the order has been made.
In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:
A) we have refused to deliver the goods, or if delivery on time is essential, or you said to us before the contract was made that delivery on time was essential; or
B) after we failed to deliver on time, you had specified a later period which is appropriate to the circumstances, and we failed to deliver within that period.
If you treat the contract at an end for a reason mentioned above, we will (in addition to other remedies) promptly return all payments made under the contract.
If you, in accordance with the above, were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the order of any goods or rejecting goods that have been delivered. If you do so, we will (in addition to other remedies) return all payments made on the contract for any such cancelled or rejected goods without delay. If the goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
If any goods form a commercial unit (it is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the order for some of those goods without also cancelling or rejecting the order for the rest of them. This applies e.g., if a unit is sold as a 2 pack.
We do not deliver to addresses outside of England and Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands. We do not deliver to BFPO addresses. You agree that we may deliver the goods in instalments if we suffer from a shortage of stock or have another genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
The goods will become your responsibility once delivery is completed. If you selected home delivery, the delivery is fulfilled once the parcel has been delivered at the address. If you selected service point delivery, the delivery has been fulfilled once delivered to the service point. You must, if reasonably possible, examine the goods before accepting them. Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.
The contract can be cancelled by using the right of withdrawal. You can use this right if you simply change your mind or for some other reason wish to cancel the contract, without having to provide Familywallpapers with a reason for this decision, if it is made within the withdrawal period.
To exercise the right of withdrawal, you must inform us of this decision within 14 days from thedate on which the order was delivered to you or a third party assigned by you (however not the carrier) acquires physical possession of the order in full. In case of instalment delivery, this period starts once the last part of the order has been delivered.
You can inform us of your desire to exercise your right of withdrawal by contacting customer service at customerservice@wallpassion.co.uk or by telephone on +46(0)8261111. You can choose to use the model cancellation form.
You must return the item(s) to Familywallpapers in undamaged condition at your own expense. Please see more information on how to return items further down in these terms and conditions.
The withdrawal right does not apply for:
A. goods that Familywallpapers has made to your specifications or that are clearly personalised (made to order);
B. goods that are liable to deteriorate or expire rapidly.
If you have received goods in connection with the contract which you have cancelled, you must send back the goods or hand them over to us. This should be done no later than 14 days from the date on which you communicate to us that you wish to cancel the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You can contact customer service to get a return label to use for your return. When using a return label provided by us, a fee of £18.00 will be charged (by deducting this sum from the amount to be refunded).
You can also choose to arrange the return shipment by yourself. Returns are to be sent to:
LN Färg och Tapetbutik AB
Tumstocksvägen 9A
SE-187 66 Täby
Sweden
Note that you are liable to package the items in a responsible matter to avoid damages during return shipping. Liability for lost parcels or similar is held by Familywallpapers only if a return label provided by us has been used. In other cases, you have the full liability for the return.
Except as set out below, if you cancel a contract in full (i.e., all items in the order), we will reimburse you all payments we have received for that order. This also includes delivery costs except for the supplementary costs that may have arisen if you choose a type of delivery other than the least expensive type of standard delivery offered by us. Note that return costs are not reimbursed.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. By this, handling of the goods beyond that which is necessary to establish the nature, characteristics and function of the goods, is meant. Such handling applies e.g., if it goes beyond the sort that would reasonably be allowed in a physical shop.
We will make the reimbursement without undue delay, and in all cases no later than:
A. 14 days after the day on which we received the returned goods in question from you; or
B. 14 days after the day on which you provide evidence that you have sent the goods back to us.
We will make the reimbursement using the same means of payment as was used for the initial transaction unless you have expressly agreed otherwise. In any event however, no fees will be added to the reimbursement.
You have a statutory right that goods delivered are of satisfactory quality, are fit for their purpose and are as described.
Within six months of the date of delivery and in the event of the product being faulty, you are entitled to a repair or replacement. Or where repair/replacement is not possible, a refund. After six months from the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery.
If you believe that an item you have received from us has a defect, please contact our customer service at customerservice@wallpassion.co.uk or by telephone on +46(0)8261111 and inform us about the problem in as much detail as possible. Customer service reserve the right to request additional information and/or photographic documentation if this is necessary to process the complaint.
We do our utmost to resolve complaints on amicable terms with our customers. If you are dissatisfied with the way in which we have handled your complaint, we refer you to contact the UK European Consumer Centre. You can find their contact information here: https://www.ukecc.net/contact-us
In the event of any failure by a party because of something beyond its reasonable control, the party will advise the other party as soon as reasonably practicable. The party’s obligations will be suspended so far as is reasonable to amend the failure, and the party will not be liable for any failure which it could not reasonably avoid. This does not, however, affect the customer’s rights relating to delivery and any right to cancel as stated in these terms and conditions.
We retain and use all information strictly under the privacy policy and comply with the general data protection regulation with regard to your personal information. We may contact you by using email or other electronic communication methods and by prepaid post if you expressly agreed to this. These terms and conditions should be read alongside, and are in addition to our policies, including our privacy policy.
The supplier does not exclude liability for:
